Useless Sensiable geyser device from Nedbank

Useless Sensiable device has cost me al lot of money in insurance claims. Stay away!!!

As I write this I don’t have hot water due to loss of connection between sensiable app and the device that is controlling my geyser and as a results I am unable to switch my geyser on or even change the schedule.

The worst thing when I contact Sensiable they tell me to claim with Nedbank insurance so that they can send a plumber then they will instruct a plumber on what to do. Why do I have to claim from insurance when my geysor is working and it’s their device that lost connection. Again when they installed the device I didn’t have to claim from Nedbank home insurance for them to install the device. I even went as far as asking them to remove their device and they still insist that they will not remove it without the insurance claim.

Since installation I have more than 2 insurance claims due to this device and as a result I ended up losing claims free reward. And now when I ask them to remove it I still have to claim from Nedbank insurance.

This is pathetic, Nedbank this is your service provider deal with this ASAP.