Useless private banking service for R500 a month :(((

Shocking service, private banking , interesting that I spent R30k for the last 5 years just to have ' that private" banking account with nedbank , never saw or heard from that "Private banker" When i needed an assistance to close my account with Nedbank as I see no value in paying that much money to just have the same account my fried is paying R7 for , been 2 days in waiting for that banker to call me , when I tried to reach them out via chat I ve been told, just call them , when I called then they will again put me through to that useless 'private' banker or I can go to the bank to close it, thank you nedbank for such a waste of monthly money and shout out to Sello Moilwa an employee of the year!!! :(((