Useless on BASIC service of updating personal information

12 Sep 19 - I went into Gezina branch to update my address en surname(got married). The branch could not get it done, made copies and told me all will be done. 2 weeks later - still not done, so I launched a complaint (***4). I was told that all was now done. 16 Oct 19 - ALL STILL NOT CORRECTED! So I Launched a SECOND complaint (***6) - had to call in after not getting any contact from the bank, was referred to the manager who was handling the matter - EVEN THE MANAGER COULD NOT ASSIST. I was then referred back to a consultant and after another week of struggling for answers, informed all is corrected. 7 Nov 19 - received statement - STILL NOT DONE - A BASIC SMALL SERVICE - of just a surname change and updating of address - really?!!