Useless Nedbank Legal Department

I made an arrangement with Nedbank Legal department to settle my credit card debt at a reduced amount, which I have done in time according to the settlement arrangement. This month I received an statement for the outstanding amount. When trying to e-mail or phone the department no one answers and e-mails are ignored, even the auto response e-mail with the contact numbers on does not work or exists. If a legal department is so useless imagine the rest of this company, Do not use Nedbank !!!!!