Useless Nedbank Home Loans Department

I just received a letter in my mailbox stating that my Home Loan account is in arrears. Apparently Nedbank have tried to contact me but have been unsuccessful. Firstly my Home Loan is most definitely not in arrears, I pride myself to pay my accounts on time everytime, and secondly Nedbank got hold of me a few days ago to try and sell me Life Cover, but they can't get hold of me apparently. This is total bullsh*t. And what is going to come from this review, sorry sir you should not have received the letter, your account is up to date we will update our system, blah blah blah. This was not my first encounter with Nedbank's utter uselessness, but it will be the last. I WILL apply to switch my Home Loan, and I will settle my credit card debt, I will not take anymore of this ****l*ss excuse of a bank, that apparently sees money differently! I don't know if it is the bank or the *********** people working at the bank, either way it is Nedbank. Well done Nedbank, one good client moer toe!!!