Useless Nedbank App ******* and Pathetic Customer Service

I purchased R200 Prepaid Electricity yesterday (31/05/2022) using my Nedbank App which shortly I received my tokens. To my surprise I only received 27.2 kWh Prepaid Units meanwhile on the same month on the 01/05/2022 I bought R200 Prepaid electricity and I received 109.8 Kwh Prepaid Units. I phoned Nedbank to report the issue.

I spoke to Alvin I believe that's the agent's name, he agreed with me that something does not add up and that probably the must be an error but he can't assist me further as I have already redeemed the Prepaid Units. He then advised me to call my municipality (City of Ekurhuleni) to enquire their prices and log a complain with them.

I do not understand why must I now be the one to call City of Ekurhuleni Municipality and log in a complain with them mean while I bought Electricity through Nedbank. You'll know how poor the government department service is, yet I am still advised to call them to resolve my issue. Which I did yesterday but we all know getting hold of them is a struggle.

If I wanted to buy electricity in the City Centre I could have done so, but because of my banker's convenience I thought it has made my life easy, but now it has become an inconvenience because my banker can't assist me. I have to spend my airtime calling the municipality that's if they do answer their telephone or I have to drive to their offices wasting my petrol to resolved this matter.

Can I be get my refund because the App is a big ****.

Meter Number: *** Prepaid Token received yesterday (31/05/2022) : *** Prepaid Token received on the 01/05/2022: ***