Useless Nedbank

19 July 2015, the amount of R1 127.57 was deducted from my credit card, went to the bank to report to realise that another transaction of R 1 109.24 was pending. I was informed that this could not be cancelled because on their system it was not it was not showing yet but on my profile it was pending. It was not cancelled. I logged dispute for first transaction but had to wait for second transaction to show at the bank which was 10 days later. After 45 days on enquiring about dispute I was informed it had never been logged. Asked to see manager waited 20 minutes only to be informed that she was not in that day. Was informed after one phone call that it could not be investigated as it was an internet transaction that after waiting 45 days for feedback. I could have been told that on day one. Made appointment for today at 2.00 with the manager arrived and was told that she had left to fetch her children and had to wait 30-40 minutes. The most pathetic service, ***********, useless bank ever.