Useless mobile app, deceptive practicves, problem not resolved

I have money sitting in my Mobimoney accoutn that I cannot access. I was told by Nedbank that I would have to go inyto a branch to complete Fica so I could regain access. When I got to the branch, they forced me to open a savings account and advised me I could just udse the app to transfer the Mobimoney funds into my savings. Lo and behold, I download the app and it DOES NOT WORK. The app crashes when I try to open it, I have reinstalled it twice. At the end of the fday I am left with the same probnlem, I cannot generate a pin to withdraw my mobimoney and Nedbank don't care. It seems that all they care about is converting Mobimoney clients into savings accoutn holdersa and then the customer doesn't matter after that.