USELESS MANAGERS

Last Monday I spent 40 minutes on a call with Sicelo to setup a new account.

Before ending the call he confirmed that he had received my relevant documents and in 3-5 working days my new bank card would be delivered to me.

On Friday, I called to follow up since I was still not seeing my account details on the terrible excuse of a Nedbank application. I got transferred from one person to the next but no one could assist.

Eventually, one agent said they would email Sicelo and his manager to contact me.

I waited hours before Sicelo finally called me - he had a bunch of excuses about how new accounts is not his department but he assisted me either way and he didn't know that FICA can take up to 7 days to resolve - NONE of this he told me on the phone on Monday when he assisted me with setting up the account. He also continued the same story of "their system was taking forever to load"

I asked him to get a manager to call be back... after 4pm on friday - his manager still had not called me but Sicelo called me again.

I said to him if his manager is too lazy to call me then he needs to have his manager's manager call me by Monday 4th September at 10:00. its now Tuesday 5th September 11:40 and I have still not received a call from a manager about this TERRIBLE SERVICE.

HOW IS THIS BANK STILL SURVIVING with staff like this that choose when they want to work and when not?