USELESS *********** NEDBANK ***** DEPARTMENT

I am so furious...I'm fuming!!! After spending 4hrs in the Nedbank branch trying to get them to unblock my accounts yesterday (09/06), I had to go back today 10/06) because my cellphone banking profile was still blocked. Nedbank ***** department is so USELESS!!!

So, I'm busy with a home renovation project and obviously I will make large unusual transactions on my personal account, which is what I explained when Nedbank ***** department called me earlier in the week. I confirmed the amounts that I transacted and asked them to not bloc my accounts as I still need to used them this week. Tuesday (05/06) evening I try to make a payment via my cellphone banking and I cant log in...I call them on Wednesday flagging that I cant access my account and I can't use my card...i was told to go to a branch to unlock my accounts...which is a whole lot of bull**** and inconvenience!!! I got to the Protea Gardens branch at 12h00 on Thursday (09/06). The lady who helped me there was absolutely amazing but her colleagues at the Ftaud department really let her down as she was on the phone for 4hrs and send numerous emails trying to sort this issue for me. Can you believe that I left that branch at 4pm??? I WAS THERE FOR A SOLID 4HRS AND STILL MY ISSUE WAS NOT FULLY SORTED OUT. Today (10/06), I arrived at the same branch at 11h00, hoping I will get some quickly. 1.5hrs later...THE ISSUE IS STILL NOT SORTED DUE TO THE INCOMPETENCE OF THE NEDBANK ***** DEPARTMENT!!! Honestly, someone needs to give the people in that department proper training - especially on customer care because the poor branch consultant was sent from pillar to post trying to connect to the right department...again sent several emails but they were not rep****. WHY THE HELL ARE YOU GUYS HIRING PEOPLE IF THEY NEVER ANSWER THEIR PHONES WHEN CLIENTS NEED URGENT HELP??? SOMEONE NEEDS TO BE HELD ACCOUNTABLE FOR THIS MESS BECAUSE CLEARLY SOMEONE IS NOT DOING THEIR JOB!

I had to demand to talk to one of the managers yesterday around 3pm before they cleared the hold butmy cellphone banking was still not cleared. As a result, I can't transfer funds from my other account nor make any online payment.

Yesterday and today I was forced to withdraw large sums of money because I couldn't access my cellphone banking to transfer funds from my one account to another...this resulted in me paying unneccessary bank charges. I WANT NEDBANK TO REIMBURSE ME FOR THOSE CHARGES BECAYSE THIS MESS WAS NOT MY FAULT. I TOLD YOU NOT TO BLOCK MY ACCOUNTS SEVERAL TIMES BUT YOU DISREGARDED YOU CUSTOMER AND DID WHATEVER HELL YOU WANTED. WELL, I REFUSE TO PAY FOR THE ***** DEPARTMENT'S INCOMPETENCE - I REFUSE TO PAY THE BANK CHARGES. Also, I want this matter to be escalated accordingly and action to be taken against a person/people who blocked my accounts even after I confirmed that I need them opened.

This inconveniencing incompetence of Nedbank Frayd department caused me unnecessary expenses and threatened the good working relationships with my employees as I couldn't make any payments this week. I need this to be sorted by Monday (13/06) midday, or I will be DM'ing all your executive team members and CEO on LinkedIn telling them of how 1 department is ruining a loyal customer's good relationship with the bank. I can't be calling you every day and being put on hold for hours to sort out such a ****ing small issue!!!

SOMEONE BETTER SORT THIS OUT ASAP!!!

PS: The only useful person who managed to help me keep my cool during this whole mess is Thabelo Tshikhudo from Protea Gardens branch. She was amazing and the ***** Department that was suppose to have supported her really let her down...shame on you Nedbank and the bad staff member whole will end up ruining your reputation...someone needs to fix that ***** department ASAP!