useless ***** Nedbank

I have not been so frustrated with the bank as I am with Nedbank, in December 2021 my sister who was badly ill was returned from the bank traying to claim her money that was invested with Nedbank, she was one day late her money matured day before and she came to the bank the following day, they refuse her even money to see the doctor horrible bank, even though they seen her as seek as she was, hungry without food they still refuse her the money. I log a complain with their useless complaint department nothing was done about the situation, my sister shortly passed on the 8th of December. a proper procedure was followed to get the letter of authority, so that they can release my sister's money to her kids, it is now almost three months money is not released, complain after complaint nothing is done, you call them they are always not in the offices, you left messages nothing, I really wonder how this useless bank continue to ignore their clients, the money is bringing interest for them, and they don't give a dam about the poor children dying of hunger, while their money is enjoyed by fat cats. Nedbank is the most useless bank I know. below are the details of their usless manager that is supposed to be helping me, all the time i call her she is in the meeting, never to reply even after countless messages sent to her. but she is a manager right. I am really fed up with this bank. please someone help.

Dear Mr Mo***eng Thank you for raising your complaint with us. Your complaint reference number is Kindly note that I am the Resolution Manager assigned to your case and my contact details are as follows: Contact number: *** & Email address: *** Your case has been escalated to relevant division and will revert back to you as soon as feedback has been provided on the matter.

Kind Regards