useless contact center

<p>My husband phoned Nedbank 6 times this morning to speak to someone in the voyerger card division, all 6 people put him to an answering machine even though he specifically asked to speak to a consultant, the machine asked him to enter his card number then told him it was incorrect even though he had the card in his hand, eventually he asked and managed to speak to the on duty manager Charmaine Madlala who informed him that there was no-one working in the vouager department today as it was heritage day, why the first person he spoke to did not tell him this just shows how incompedent these people are. Why do we have to battle so much to get information from people who are not able to do their jobs?</p> <p> </p>