Useless cellphone banking

Item: Nedbank
Rating: 1
Author: martin V

Cellphone banking never works! Can't check balance without having to log in, but recently been revoked of that privilege also, but you sure don't mind taking my airtime for useless attempts trying to log in. Why do you even have this feature? Surely doesn't make life any easier. Once happy client now rather leaving to join another bank?

Helpful (0)

Replies (3)

Nedbank's replyOfficial

28 Oct 2017, 08:29

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

Nedbank's reply28 Oct 2017, 08:29

Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

martin V's updateReviewer Update

09 Nov 2017, 14:32

Issue was resolved in a friendly and profesional manner.

martin V's update09 Nov 2017, 14:32

Reviewer Update

Issue was resolved in a friendly and profesional manner.

Nedbank's replyOfficial

09 Nov 2017, 14:49

Dear Martin

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.

Nedbank's reply09 Nov 2017, 14:49

Official

Dear Martin

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.