Useless call centre agents!!

Tried to use my greenbacks at flight centre, it was deducted from my greenbacks but kept on declining from the point of sale. Swiped more than 5 times, tried to activate the card from the money app, call centre and from the retailer. All failed, was on the phone with the call centre for 56+min and in the end the only answer I got was there's a fault with my account. I haven't used Greenback and saved it for a long time, I even got a new card to make sure all is good.

The call centre agents transferred me more than 5 times to different departments yet no one was helpful except the last lady, well, helpfull in a sense, she only in the end logged a complaint that my account was debited without payment to retailer.

My original call was for the call centre to establish why I can't use my card. Yet that wasn't established or resolved, only kept on transfering to different departments and agents. In the end I noticed my greenbacks were gone, so the last agent just logged that issue. I was told it would be resolved within 48hours, it's been 48 hours, I called the call centre again, now I was told no sir, 48 office hours, that's 4-5 days. Yet to my suprise, 48h from a 24h call centre is actually 4-5 days when the agent says it takes 48 hours.

To make matters worse I now understand that 1 greenbacks issue takes up to 5 agents to understand, 56 + minutes to explain, to escalate it to an even bigger issue, and even more departments to investigate with even more staff to resolve over a said time of 48 hours to be then reconfirmed as 4-5 days. Wow Nedbank, clearly you definitely have very competent staff. (Sarcasm intended)And I'm not complaining about the training you provide, I'm sure it's sufficient, it's the attitude and dismissal of the work ethic of call centre agents to take responsibility for a call that's abhorrent.