EN
EARL N

1 reviews | Active since Nov 2011

17 Jul 2017, 13:12

USELESS BANKING INSTITUTION

<p>After a previous review on how useless Nedbank is, I get numerous calls for me to reconsider canceling my account. On Wednesday 12 July 2017 t exactly 8:17 I get a call from Nedbank. The lady is very apologetic about their *********** staff members and I explain what my problem is in regards to not having an ID book but using my Passport to collect my card. She PROMISES me that I can collect my card and she will forward an instruction to the branch to accept the Passport. She assures me that everything will be sorted when I go there. So here I go today to the branch, only to be told that a Passport WILL NOT be accepted. I ask to speak to the Branch Manager and am told no one is available. Another useless person is on a phone call somewhere and I am told to wait. I left Nedbank The Grove, frustrated and angry for wasting my time once again. I just pity the poor *********** soul that will innocently phone me again from Nedbank. I will curse that person and every other stupid that works there. Your bank's service is worth less that dog ****.</p>

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Replies (1)
Nedbank
Nedbank's reply17 Jul 2017, 14:27
Official

Dear Earl

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team