Useless Bank and Poor Service Nedbank!!

I went to Nedbank Main street on the 14th March to open an educational plan, i was assisted by Agnes and she told me that a financial adviser Rapson Arnold will assist me, however in the interim we need to open a Nedbank account since i do not bank with Nedbank i can't be utilizing their product and i need to open an account. I opened the account however the following day someone from their head-office called and told me that my application has been declined as they no longer offer the FUNDISA product, i then requested for the account to be closed since the product isn't available. They have been taking me from pillar to post, to date the account isn't closed. I have been to Nedbank 3 times already and still no joy, their service is extremely poor and they have ridiculous processes. I went and never found Agnes the lady that assisted me said i will get a call within 48 hours to confirm if the account is closed or not, still nothing. I have been communicating with Agnes on email and only yesterday she told me they cant close the account without the card, i went to the branch and guess what? I was never assisted i spent 48 minutes of my lunch time waiting at that useless branch and my account is still not closed. I will not pay a cent should any fees or charges incur, i want the account closed today and i am not willing to go back to the useless branch again, i also need a confirmation letter emailed to me showing that this account has been closed.