Useless bank

I was at the Promenade Mitchell's Plain branch today to open an account for my 6 year old son. The consultant at the door told me I need the app to open the account, I told her my phone is broken and I'm borrowing someones phone, she said no they can't help. I walked away and went back to her and asked her what happens if someone does not have a phone at all, will you show them away aswell? She asked if I have the birth certificate, I said yes and she said I should go into the bank and explain to the consultant. I explained to the consultant and she sayd I should go in and speak a consultant at the back. I went inside and the consultant busy with clients asked yes what are you looking for, I explained and he said we can't help without the app. I said I don't have a phone and he said then I can't help you and the clients he is busy with is now looking at me. I turned around and walked away.

I called the call centre to lay a complaint and the consultant told me yes that's right, I need the app to open the account.

Now Nedbank you are telling me that if I don't have a phone you can't help me????? THERR IS ABSOLUTELY NO WAY YOU CAN HELP ME IN THE BANK TO OPEN AN ACCOUNT IF I DON'T HAVE A PHONE????? IS THE NEW WAY YOU ARE HELPING YOUR CLIENTS??? I need someone to explain this **** to me