useless and dissapointing

Ordered a new credit card as mine was lost. Received sms to collect my card on my arrival at the branch there was 2 cards. So the one they discarded. The lady said my pin will be the same. When I tried to use my card I couldn't . I work so couldn't just go to the branch again. I received more sms to say I should collect my card. The call centre called to ask for payment I told them I dont know to which card I should make payment to as my card I collected doesnt work and I keep on receiving sms to collect a card so when I have time I will go into the branch to rectify and waste my time once again to wait and then received a card.....I received an sms yesterday that there is a letter in the post for they are handing me over. HOW THE HELL DO YOU WANT TO HAND ME OVER FOR YOUR MISTAKES???? WAKE UP!!!! USELESS SERVICE. Do your job properly and this wouldnt have happened....