USELESS

My mother had ceded over a Momentum policy to Nedbank years ago. The policy has matured and she wants to cash it out. All required documentation has been provided except for a Cession Cancellation Letter from Nedbank. This letter was requested from Nedbank in July 2014 from the financial planner at Clearwater branch,(Robert De Kramer) he has been promising that letter ever since, no letter to date! Unfortunately, my mother has suffered a stroke, and is unable to go back and forth at Nedbank regardin this and requested me to assist. I've sent a series of emails to everyone possible at Nedbank but nobody seems to care or offer any form of assistance! If this is how pensioners are treated at Nedbank, then its time we all move our banking elsewhere. Disgusting!