Useless

My issue with FICA was sorted yet my efforts was in vain. After numerous encounters with various branches, employees, call centres, I have been re-assured by all employees that the problem would be rectified yet nothing happened, eventually after three weeks of running around n trying to sort out the issue myself without the help of Nedbank at all, I was told that I needed a new card and that my card will be done quicker because of circumstances but nothing that was promised came to pass, I am still awaiting my card...