Useless
<p>Ordered my new American express and Mastercard on the phone. When asked were they must deliver I told the person for times and the repeated what I said exactly. But it gets sent to a branch almost 2 hours away for me. The when I call that branch to ask why, what's going on I just get a snotty comment that if I don't collect in so many days they destroy the cards and it's not there problem. I ask just please send it to my branch I once again get told no sorry and get the phone put down in my ear. I have been a client for many many years and never have I been treated this way. This is not my fault it's Nedbank and now I must drive almost 200km just to get my cards. Please. I want my cards at my nearest branch!</p>
Dear Byron,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Dear Byron,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Thank you.
Thank you.
To the nedbank employees that handled this situation. I am truly thankful. This was top notch service and what I expect from Nedbank. Thank you for your effort and time. This situation was sorted quickly efficiently and effectively.
To the nedbank employees that handled this situation. I am truly thankful. This was top notch service and what I expect from Nedbank. Thank you for your effort and time. This situation was sorted quickly efficiently and effectively.