Urgently seeking assistance to the matter at hand

<p>Sanele Lennox Lujabe<br /> No 18 Priscilla Mngeni Tambo Sqaure Gugulethu<br /> Cape Town, Western Cape, 7750</p> <p>Identity Number: 8 ********** 67085</p> <p> </p> <p>Mobile no: ********** 303<br /> <br /> 20 December 2017<br /> <br /> Manager</p> <p><br /> MFC<br /> <br /> <br /> Dear Mr (Ceo) , <br /> <br /> I am sending this letter as a formal complaint about the rejection letter for motor financing against my name issued by MFC, early this year during the month of February I went and app**** personally at the ST Georges branch here in Cape Town for motor financing and was assisted by Team Leader present, who is doing an excellent job by far all-times when I pay them a visit. I was approved then for the motor financing by MFC and later received my vehicle, and car instalments were going off from my Nedbank account on the 15 day of each month as agreed from both parties involved. Fast forward on the 12 of Nov 2016 I was involved in car accident and claimed through my Insurance company (IWYZE Insurance) it was concluded by my insurance company that my car will be a write-off and therefore my Insurance paid the retail value amount to MFC, I was left to pay for the shortfall of R11 000 approximately. I immediately paid R6 000 the following day, then on my pay day of the 15 of December and amount of R4294.29 went off automatically. Now this morning I was informed by a consultant from your legal unit that I’m left with R1364.10c remaining/outstanding. Last week Wednesday I paid a visit to Nedbank ST Georges for another motor finance and still dealt with Team Leader present, I resubmitted all supporting documentation and yesterday on Monday of the 19 Dec 2016 I was communicated through the Team Leader that my car finance application had been rejected, I’m still not certain as too on what valid basis? He did however mention something about my credit scoring not certain how that operates also but what I certain is I have been repaying my car instalments as agreed and also I receive my salary from the Department of Justice and Constitutional Development through Nedbank and therefore I bring business to your organisation. I also recently took out gold credit card greenbacks with Nedbank which I’m still also paying as agreed. So I seriously do understand as too how does a client get rejected for re-application of another motor financing when I already had an account with MFC in existence? I’m left to see for myself! I voluntarily chose Nedbank and its sister company MFC for above indicated services, but after this matter I’m less confident about your organisation! And also in this time of need and assistance by Nedbank/MFC it’s a missed opportunity to make use by confirming that they truly are the best bank to make/do business with and meet the high standard of my expectations, I ask for your cooperation in ensuring the efficient handling of this complaint.</p> <p> </p> <p> </p> <p>Look forward to hearing from you as soon as possible to resolve this problem, may be contacted at the above address and phone number.</p> <p> </p> <p> </p> <p><br /> Thank you for your quick attention to this matter.<br /> <br /> Sincerely,<br /> Sanele Lennox Lujabe</p> <p>Master of the Western Cape High Court</p> <p>Dullah Omar Building</p> <p>45 Castle Street</p> <p>Cape Town</p> <p>8000</p> <p> </p> <p>Private Bag X9018,</p> <p>Cape Town</p> <p>8000</p> <p>Tel: (021) ********** </p> <p>Fax: 086 </p> <p>ICMS Portal: http://icmsweb.justice.gov.za/mastersinformation</p> <p> </p> <p> </p> <p><br /> <br /> </p> <p> </p> <p> </p>