URGENTLY NEEDING A PAID UP LETTER

<p>On the 21st of June 2017 i requested a settlement figure for my personal loan !I've settled this loan within the 7 days that we're given .I then sent through the proof of payment and a request for a paid up letter on the 27th of June 2017 .On Friday 30 June 2017 i called in to the Debt Counselling call centre as i had no response what so ever on my mail .The lady advised that they've received my payment and a credit is owed to me .Why did nobody call me or liase with me via email to advise of this ? If i didnt call in i wouldnt have known up to today .</p> <p>I've sent throuygh a request on Friday 30 June 2017 for a refund and a paid up letter . I need the paid up letter as a matter of urgency!!!!Which i've advised all the consultants i've spoken to .</p> <p>On 3 July 2017 i spoke to a lady who placed me on hold for 12 minutes .Not returning to my call .I then dropped the call and phoned back and spoke to a very helpfull lady that said she will forward the request to the refunds department as a matter of urgency.</p> <p>I've called again today 4 July 2017 to find out how far this is as apparently i can not get a paid up letter before the refund havent been processed .</p> <p>I am willing to wait for the refund.Surely a paid up letter can be made out to me in the meantime as i dont owe Nedbank any monies . ????????????????</p> <p> </p>