Urgent Response Required

Subject: Urgent Complaint Regarding Early Debit of Personal Loan – 25 June Instead of 27 June

Dear Nedbank Customer Service,

I am writing to formally lodge a complaint regarding the early deduction of my personal loan repayment from my account on 25 June 2025, instead of the agreed-upon debit date of 27 June 2025.

This unexpected early debit has placed me in a very difficult financial position. The funds were specifically allocated for essential expenses for my children, and this premature action has severely disrupted my planning. I am not behind on my loan, and I have consistently honored my repayment agreement.

In the current economic climate, every cent is accounted for, and such actions — without prior communication or consent — are not only unacceptable but also inconsiderate. I trusted that Nedbank would uphold its part of the agreement, and I am deeply disappointed by this breach of trust.

I hereby request the following:

1. An immediate reversal of the debit to allow me access to the funds until the scheduled debit date (27 June).

2. A full explanation as to why the debit was processed earlier than agreed.

3. Assurance that this will not happen again in the future without clear prior notice and my approval.

I would appreciate urgent feedback on this matter. You may contact me directly on [insert your phone number] or respond via email at your earliest convenience.

Kind regards, Megan Stainbank *** ***