Urgent Request for Updated Paid in Full Letter with Case Number – Judgment Not Removed

Dear Nedbank Customer Service, I am writing to formally raise a complaint regarding the Paid in Full letter I received from Nedbank in relation to my previous account. Unfortunately, the credit bureaus have refused to accept the letter because it does not contain a case number, and as a result, they are unwilling to remove the judgment from my credit profile. I have attempted to resolve this matter by reaching out to Odelle, who previously assisted me with this case, but I have not received any response. This delay is causing significant distress and negatively impacting my credit standing. I urgently request the following:

A revised Paid in Full letter that includes the case number associated with the judgment. An instruction to be sent to Vericred Credit Bureau confirming the settlement and requesting the removal of the judgment from my credit record.

Please treat this matter as urgent and confirm receipt of this complaint. I would appreciate a prompt resolution to avoid further complications.