Urgent: Immediate Release of Funds & Explanation Required- AVIS rental E***

Dear Peter,

I am extremely disappointed with both Nedbank and AVIS regarding the handling of my funds. On January 6, 2025, two amounts—R24,275.22 and R12,281.43—were placed on hold in my Standard Bank account. On January 13, 2025, my account was debited with R24,275.22. For more than seven weeks, I have been following up on the release of these funds with no resolution.

On January 21, 2025, Nedbank released R12,281.43 but failed to release the remaining R24,275.22, which is still showing as an outstanding card authorization in my account. Then, on January 24, 2025, AVIS informed me that Nedbank claims there is no pending amount to be released—yet my account continues to reflect the R24,275.22 as outstanding. This raises serious concerns about potential *****ulent activity on Nedbank’s part.

Furthermore, I demand a clear explanation as to how Nedbank processed a transaction of R7,855.69 for AVIS on January 21, 2025, despite the fact that I had already replaced the card previously used for debits. How did Nedbank process a payment when they do not have my new cheque card details? This is highly suspicious and unacceptable.

I demand the immediate release of my R24,275.22 back into my account. Banks should not be withholding or mishandling customers' funds. I also require a formal explanation regarding the unauthorized transaction of R7,855.69. I expect urgent action on this matter, failing which I will escalate this further.

Awaiting your prompt response

Regards

Timothy