URGENT - DISGUSTING SERVICE - INCORRECT DEBIT ORDER DATES & OVERDRAWN ACCOUNT

Dear Nedbank Customer Service,

I am writing to express my deep dissatisfaction with the recent handling of my accounts. On the 22nd of August, debit orders were processed for my loans, resulting in the following deductions:

My payday is on the 25th of the month, and as a result of these premature deductions, my account has been overdrawn. This has caused significant distress, as the funds were intended for my father's funeral on the following Saturday.

This incident has negatively impacted my credit record, and it is not the first time that Nedbank has processed debit orders before my payday. I have been a loyal customer for over four years and have never missed a payment. It is shocking and unacceptable for a bank that is expected to practice due diligence and good governance.

I request an immediate investigation into this matter and a reversal of the charges. Additionally, I expect measures to be put in place to ensure that this does not happen again in the future.

I look forward to your prompt response and resolution of this issue.

Further to my email sent, Nedbank has once again deducted another debit order for September on the 22nd of the month, I am still waiting for someone to call me after numerous attempts yesterday. The division advised that I authorised a deduction for the 22nd when I have an email in writing stating that they won't.

ABSOLUTELY DISGUSTING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!