Urgent Complaint Regarding Unauthorized Loan**

Dear HelloPeter,

I am writing to formally lodge a complaint against Nedbank regarding a personal loan that has been *****ulently taken out in my name. For an extended period, I have been receiving emails concerning this loan, which prompted me to visit the Southgate branch to understand the situation better.

During my visit, I was informed that a personal loan had been registered under my name. I requested to see the signed documentation, as I have never taken a loan with Nedbank. The staff advised me to contact the legal department for clarity on this loan.

Upon calling the legal department, I was shocked to learn that a personal loan had supposedly been taken out on April 13, 2016, for the amount of R41,000. When I insisted that I had never app**** for this loan, I was told it was a consolidation loan—which I also refuted.

I was instructed to complete an affidavit at the police station and return to the branch with my ID and a signed A4 blank paper (10 times). I comp****, although I did not sign the blank paper initially, as no one could clarify its purpose. Upon my return, I was told to contact the legal department to confirm my submission.

I spoke with Angela from the legal department, who assured me that the account was paid and closed. She provided me with a phone number ***) to request a paid-up letter. However, when I called, I was referred to numerous individuals, ultimately reaching a lady named Jessica who was unhelpful and could not locate my information.

Despite my efforts, including reaching out to the ***** department, where I was again asked for signatures on blank paper, I managed to receive the contract after emailing them my signatures. Sbongile Maebela from the ***** department later informed me that I had supposedly signed the loan documents at the branch, yet the signature on the contract is digital—this raises significant doubts.

Additionally, when I inquired about missing statements from 2019 and 2020, Ms. Maebela was unable to provide answers. After further inquiries with customer service, I was told there were no documents related to my supposed loan.

I have repeatedly requested the account details related to this problematic loan, including the account into which the funds were deposited and the account number from which payments were made. I also asked why Angela previously indicated that the account was closed and up to date.

Despite my claims and supporting evidence, the ombudsman has sided with the bank. This situation has caused me distress and financial hardship. I am currently trapped in debt review due to this issue and have come dangerously close to losing my home because I cannot secure financial assistance.

I urgently need this matter resolved and my name cleared. Please take immediate action to rectify this situation.

Sincerely, Clayton De Bruin ***