Urgent Complaint Regarding Threat of Legal Action for Unknown Account

Dear Nedbank Customer Service,

I am writing to formally lodge a complaint regarding a deeply concerning matter. I have recently received communications from Nedbank threatening legal action against me for an account I have no knowledge of, nor have I ever opened or authorized.

Despite my repeated attempts to resolve this issue through your customer support channels, I have encountered significant difficulties. Each time I call, I am transferred to the ***** department after approximately 45 minutes on hold, only to be disconnected without any resolution or callback. This has happened multiple times and has caused me considerable distress and frustration.

I respectfully request the following:

Immediate clarification regarding the account in question, including all relevant details such as account number, date of opening, and associated documentation. A formal investigation into how my information may have been used without my consent. A written confirmation that no legal action will be pursued against me until this matter is fully resolved. A direct contact person or case reference number to ensure continuity and accountability in resolving this issue. Please treat this matter with the urgency it deserves. I expect a response within 7 working days. Failure to address this appropriately may compel me to escalate the matter to the relevant financial ombudsman or regulatory authority.

Sincerely, Mpho Edwin Khena *** ***