Urgent Complaint Regarding Blocked Account and Unjustified FICA-Related Delays

To: Nedbank Complaints Department From: Robert Victor Hawley Account Number: *** Date: 28 July 2025 Subject: Urgent Complaint Regarding Blocked Account and Unjustified FICA-Related Delays Dear Sir/Madam, I am writing to formally lodge a complaint regarding the ongoing and unresolved blocking of my Nedbank account (Account No: ***), which has left me in an unacceptable and distressing situation. On 10 July 2025, I contacted Nedbank telephonically to update my FICA documentation as required. Despite being assured that the necessary updates would be processed, my account remains blocked as of today, nearly three weeks later. To make matters worse, on Friday, 25 July 2025, I was informed that my account is being held up due to my mother, Debbie, who resides in Sabie and does not even hold an account with Nedbank, being flagged as non-FICA compliant. This explanation is completely unjustified. Her FICA status should have no bearing on my individual account and financial access. Further complicating the matter, I was informed that I have been assigned a private banker, Mr. Ronald (Cell: ***), who is based at the Meyersdal branch—over 55km from my residence in Springs. I have never met or engaged with Mr. Ronald, and he himself was unaware that he was my private banker. This raises serious concerns regarding the management and oversight of client accounts. As a result of this negligence and mismanagement: • I currently have no access to my salary, which was paid into my Nedbank account. • I have run out of blood pressure medication, posing a serious health risk. • My electricity supply is depleted, and my fridge is empty, further adding to the stress of this situation. This is unacceptable. I demand an immediate resolution to this matter and a detailed explanation of: 1. Why my mother’s FICA status has been linked to my account, 2. Why there has been no progress since my FICA update on 10 July, 3. How I was assigned a private banker without my knowledge or consent, 4. And what steps Nedbank will take to restore access to my funds without further delay. Should this issue not be resolved within 48 hours, I will have no choice but to escalate this complaint to the Ombudsman for Banking Services and seek legal advice to recover any damages suffered as a result of this undue financial hardship. I expect a prompt and formal response from Nedbank addressing these concerns and confirming the immediate activation of my account.