Urgent Attention Required: Banking Card Delivery and Account Issues

Dear Nedbank Customer Service,

I hope this message finds you well. I am writing to express my dissatisfaction with the level of service I have received from Nedbank.

In December 2024/January 2025, I discovered that my account had been closed after I had arranged for my salary to be transferred into my Nedbank account. As a result, I opened a new account with the bank, hoping to continue banking with you. However, it has now been over two months, and I have not received any communication regarding the delivery of my banking cards, which were to be sent to Nedbank Gleneagles (Nedbank The Glen Mall).

I have made several attempts to contact the branch via phone, but have been unable to speak with anyone directly. My calls are always routed to the call center, which informs me that the banker linked to my account is the one I should liaise with. This lack of direct communication is frustrating.

Additionally, I have noticed that there is now an outstanding balance on my account for bank fees, despite the fact that I have not conducted any transactions.

I kindly request that this matter be resolved as soon as possible and that my banking cards be delivered to me directly.

Your prompt attention and response to this issue would be greatly appreciated.

Kind regards,