Urgent asssitance required please Nedbank!?

Please can an area manager be in contact with me urgently. My story is a complicated one and doesnt even effect me directly. My domestic worker was ****** of all her belongings including her passport. She is not a SA resident. The bank is refusing her a new card (which she stopped after the *******) in lieu of a pasport. How is she supposed to go home and get a passport without any money to do so? Furthermore het work permit is inside her passport so she is now tecnically in this country *******ly. Its a dire situation and in today's times and with our current crime rate in SA i cannot think that a well respected back such as Nedbank will not have a policy in place indicating how a customer like this can be helped?? I suspect there might be some kind of a communication issue and just need some clarity so that i can help this poor women. I have followed all the correct channels including phoning customer services and sent an email to the customer complaints line last weekend already. I was promised feedback within hours but that clearly isn't going to happen. I beg you please!!!!