zM
zanele M
1 reviews | Active since Jan 2019
04 Mar 2019, 09:53
URGENT ASSISTANT
Yesterday at around 17:30 in Somerset Mall I deposited an amount of R400 at Nedbank as I was busy with the transaction the ATM switched off after taking the money with No slip and same thing happened with same amount last year 1 May 2018 . All I needed was the proof of deposit so I can produce to our burial society because it take long for them to check on the statement.
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Replies (3)
Nedbank's replyOfficial
04 Mar 2019, 10:27Dear Zanele Thank you for bringing this to our attention. Our Team will be in touch with you to assist further.
Kind regards
Client Service Support
Kind regards
Client Service Support
Nedbank's reply04 Mar 2019, 10:27
Official
Dear Zanele Thank you for bringing this to our attention. Our Team will be in touch with you to assist further.
Kind regards
Client Service Support
Kind regards
Client Service Support
zM
zanele M's updateReviewer Update
10 Apr 2019, 14:32after all the waiting the below is the reply I got from Nedbank
Writer: Francis, C. (Cody)
at 1:02 PM
Dear Zanele Mathe
Thank you for your email
I regret to advise that we are not in the position to provide a proof of payment for the transaction done via the atm. We are only able to pull a log of the deposits done for that day however this log includes other clients information hence we cannot provide this.
At this point should you have the deposit slip for the transaction you may use this as proof of payment alternately the beneficiary can check their account to see if the funds reflect.
zM
zanele M's update10 Apr 2019, 14:32
Reviewer Update
after all the waiting the below is the reply I got from Nedbank
Writer: Francis, C. (Cody)
at 1:02 PM
Dear Zanele Mathe
Thank you for your email
I regret to advise that we are not in the position to provide a proof of payment for the transaction done via the atm. We are only able to pull a log of the deposits done for that day however this log includes other clients information hence we cannot provide this.
At this point should you have the deposit slip for the transaction you may use this as proof of payment alternately the beneficiary can check their account to see if the funds reflect.
zM
zanele M's updateReviewer Update
10 Apr 2019, 14:33So if they can't help me as the bank which I deposited money to, who can help me? because the burial society takes time to retrieve bank statement. Poor service
zM
zanele M's update10 Apr 2019, 14:33
Reviewer Update
So if they can't help me as the bank which I deposited money to, who can help me? because the burial society takes time to retrieve bank statement. Poor service