URGENT ASSISTANCE REGARDING PATHETIC SERVICE FROM NEDBANK

app**** for a credit card online on the 24th of feb, received a approved sms on the 1st of march, called the call centre about 5 times telling them that the number on the system is incorrect and the correct number to call on is the one on the application itself, spoke to lungelo cele *** 28085, he was the least helpful person to deal with, spoke with attitude and was very confused as to what I was querying , he then put me through to dumelo from the sales dept who confirmed that the number that they where trying to get a hold on me on was the incorrect number instead of the number that was listed on the app itself, and the only way to correct the number is to go into a branch, considering the pandemic we facing i don't think its feasible to go into a branch to just change a number, i was advised by Diane that it takes 3-5 working days for the card to be processed, i spoke to dumelo and he says it takes 10 working days, every agent said something different...how are they prepped ? CAN SOMEONE PLS CALL ME BACK REGARDING THIS !!!