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FS
Fenando S

1 reviews | Active since Apr 2018

06 Apr 2018, 19:45

Urgent assistance please

I purchased R700 airtime by mistake instead of R70. An honest mishap and I contacted the bank for assistance to remedy this and they simply told me that they can’t assist. What am I supposed to do as your valid customer as your call centre rep and the service provider are passing the buck instead of giving me a viable solution to a problem. What do I do now? Very unhappy customer.

0
Replies (9)
Nedbank
Nedbank's reply06 Apr 2018, 22:41
Official

Dear Fernando

We will arrange for a Resolution manager to contact you to discuss your concerns.

Regards

Client Service Support

FS
Fenando S's update07 Apr 2018, 08:47
Reviewer Update
Thank you, please contact me ASAP via email or provide me with a contact person I can call now so I resolve this now.
FS
Fenando S's update11 Apr 2018, 16:03
Reviewer Update
No feedback yet? This is getting ridiculous!
FS
Fenando S's update11 Apr 2018, 16:03
Reviewer Update
No feedback yet? This is getting ridiculous!
FS
Fenando S's update11 Apr 2018, 16:03
Reviewer Update
No feedback yet? This is getting ridiculous!
FS
Fenando S's update11 Apr 2018, 16:03
Reviewer Update
No feedback yet? This is getting ridiculous!
FS
Fenando S's update11 Apr 2018, 16:03
Reviewer Update
No feedback yet? This is getting ridiculous!
FS
Fenando S's update11 Apr 2018, 18:51
Reviewer Update
No feedback yet? This is getting ridiculous!
FS
Fenando S's update11 Apr 2018, 18:51
Reviewer Update
No feedback yet? This is getting ridiculous!