URGENT

On the 29th of April I used nedbank money app to the money via send imali, my recipient was not able to withdraw the cash from atm due to expiry of the pin the he opt for a new pin but was not successful. So initially when this happens that money will automatically revse to my account after 9days, but it's been a month already and I haven't received it. I called their customer care but it was just a waste of my time and am still waiting for my money. Ridiculous service, please help me..