Up grade of my account

<p>I upgrade my account from gold to platinum, Nedbank notify me to collect my cards. I went to the bank to collect my cards they issued me with 5 of the same cards, they told me they will call me the following Monday (Sept 2016) after numerous phone calls to Sunward Park Nedbank. The receptionist took my details and said they will call me back. Up to date I did not receive any calls or corresponds from Nedbank. I called this morning (03.11.2016 again nobody was available to take my call. I left a message with Gift the receptionist he insured me that one of the service agents will call me back, up to this time I did not received any phone calls from anyone at the bank. I called the call center to see if they can assist me with my account. The lady’s reply was she cannot assist me in my query. I need to go to my branch.</p> <p>I cannot use any of my cards and it is embarrassing at pay points!</p> <p> </p> <p>I'm very disappointed in Nedbank with the quality of service that I received from NEDBANK. I'm a client with Nedbank for the past 32 years. This bank is moving backward instead of forward. <br /> </p>