DL
Danie L

1 reviews | Active since Aug 2016

23 Aug 2016, 06:51

Unwilling to negotiate

<p>I have a Nedbank home loan of which the interest rate is set at 10,5%. I contacted Nedbank to try and negotiate for a lower interest rate, and this is the response I received:</p> <p> </p> <p>Unfortunately, at this time, Nedbank is not reviewing interest rates on home loans as per the contact signed the interested offered for the term of the loan.</p> <p> </p> <p> </p> <p> Kind regards<br /> <br /> <br />Doreen Chetty</p> <p>Sales Agent | NCC & Digital Sales | Nedbank Limited</p> <p>Ground Floor Sugar Mill Building 54 Siphosethu Road Mount Edgecombe KwaZulu Natal South Africa</p> <p>t *** @ ********** <p>Website: www.nedbank.co.za </p> <p> </p> <p>Nedbank has millions of clients. Their banking fees are exorbitantly high, and yet they make millions out of the consumer. They also sponsor many high profile sporting events like the Nedbank Golf Challenge, and yet when I ask for a lowering of my interest rate, they blatantly refuse. SA Home Loans is willing to give me a rate of Prime minus 2%. Why can Nedbank not match that? I have now app**** at SAHL for a switch in my home loan. The registration and admin costs I will make up in 2 years time. </p> <p> </p> <p>So go ahead Nedbank. You have just lost a customer.</p>

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Replies (1)
Nedbank
Nedbank's reply23 Aug 2016, 06:57
Official

Dear Danie,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team