Unwilling to help clients who made mistakes

Over the weekend, I made an incorrect payment into a bank account that was provided by the person who I had to pay. On Monday he contacted me to let me know that he provided me with the incorrect banking details. I phoned my bank, Nedbank to find out if they can reverse the payment. Nedbank informed me that they are sorry, but if i paid the money into the incorrect account i have now lost my funds. They are unwilling to do reverse payments. <br> <br> It is unacceptable of a bank not to be willing to help a person who made an incorrect payment into the wrong account, mistakes happen, and to say sorry you have now lost that funds is unacceptable to me as a client. <br> <br> I will now close my Nedbank account and I'll rater go to another bank that has my best interests at heart, which Nedbank obviously has not. <br> <br>