SF
Sean F

1 reviews | Active since Mar 2010

15 Nov 2016, 05:55

Unwilling to assist as usual

<p>I app**** and was approved for a nedbank greenbacks platinum credit card. Having spent some time reading up about the greenbacks program I'm left disappointed and don't see much use for it.</p> <p> </p> <p>i was contacted on 14/11 by nedbank to welcome me and check all was in order at which time I mentioned my discontent with the greenbacks program and asked how I would go about changing my account to a SAA Voyager account without loosing the already approved facility or having to reapply. Of course I was given many nonsensical reasons why this couldn't be done. </p> <p> </p> <p>please can a senior service consultant with knowledge on how to action my request call me urgently. </p>

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Replies (1)
Nedbank
Nedbank's reply15 Nov 2016, 08:32
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team