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JS
Johan S

1 reviews | Active since Apr 2012

20 Feb 2017, 10:34

Unwanted Message List

<p>For years now I am contacted by what seems like Nedbanks tech department for queries they need to resolve. I have zero idea where they got my number from. </p> <p>Latest sms received:</p> <p>Severity: Server Shrek is unavailable affecting the following systems, Corporate, Tibos, Nedtreasury, MCPE, GPS, FACTS, Finsurv, Nedpayments. Severity call in progress on ********** 596 using codes 10717#</p> <p> </p> <p>There is no info given to let these people know I dont work for them. </p>

0
Replies (5)
Nedbank
Nedbank's reply20 Feb 2017, 10:43
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

JS
Johan S's update20 Feb 2017, 12:28
Reviewer Update

Heres more sms's received today!

Severity Update -Server Shrek is unavailable. Investigations are still ongoing. All parties to meet in Fish Eagle (AG16). Dial in detail ********** 596, codes 10717#

CORRECTION - Severity Update - Server Shrek is unavailable. Investigations are still ongoing. All parties to meet in Fish Eagle (AG16). Dial in detail ********** , codes 9413#

JS
Johan S's update20 Feb 2017, 13:59
Reviewer Update

More...

Update Severity: Server Shrek is unavailable. The call is still underway. Root cause is still to be identified. Service restoration actions are currently underway. Potentially the affected systems will not be available today. Where possible manually workaround processes have been implemented. Further updates to follow.

JS
Johan S's update22 Feb 2017, 13:56
Reviewer Update

Issue seems to have been resolved by Nedbank

Nedbank
Nedbank's reply22 Feb 2017, 14:15
Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.