Unused account

<br> I app**** for a credit card from Nedbank and sent the necessary documents. The credit card was approved<br> My problem is that I have never used the card and I never collected the card from the branch<br> <br> To my surprise I am owing them R366.25. I don't know what this amount is for since I have never used the card nor do I have the credit card in my possession.<br> <br> How do I pay for something I have never used?<br> <br>