Untrained, rude and pathetic staff and general experience, East Rand Mall branch!

<p>Trying to do a wire transfer, the staff stood up and just left, without giving further information, then on day 3 of trying finally we get all the paperwork sorted and then get told there is no swift code, as my mom was doing this for me she left! The problem is all the necesarry information was there!!! </p> <p>Their poorly trained staff does not know that a BIC code is a SWIFT code, there is also a website that gives all these codes, but using google is probably too hard and god forbid that the staff have to actually do anything!!! </p> <p>Now I know that wire transfers get picked up on mondays at 4, which means due to the banks incompetance, this will be put off for a week! I'm not even an employee and still know this!!!</p> <p> I am shocked at the poor quality of service or should I say lack of customer service! </p> <p>I will avoid doing business with this bank like the plague in future!</p> <p>For the amount you charge to do thid, the very least you could do is provide qualified staff!</p> <p> </p> <p>Disgusted!</p>