Untrainable

Closed an account at the Nedbank Edenvale branch on Monday 12 April. 5 business days later, the balance had still not been transferred to my designated bank. Does the double entry system not apply at Nedbank ? Went into the branch again on Saturday 17 April and failed to to see someone after waiting 25 minutes.The “staff” are untrained / untrainable. THIS HAS BECOME A COMPLETELY AND UTTERLY USELESS ENTERPRISE. I don't know how this bank still operates ! Switch to Capitec ASAP – it's your only hope.