MS
Michelle S

1 reviews | Active since Mar 2019

15 Mar 2019, 12:32

Unsympathetic Nedbank - The War for People with Disabilities that does not meet the Eye.

Nedbank does not acknowledge disabilities of their clients and treatment of clients with disabilities are not taken into consideration when making vital decisions. I have even escalated my scenario and challenge that I have to the office of the CEO - received no feedback for almost a week, no follow up mails I send was answered, the complaint was not even acknowledged, I phoned in and was treated poorly by the gentleman who "manages" these complaints on behalf of the CEO's office. To me it is disappointing. The Green Bank is heartless and have NO empathy or respect, you have no choice - accept THEIR answer or you will be ignored and regarded as a burden, even at the highest level.

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Replies (1)
Nedbank
Nedbank's reply15 Mar 2019, 12:48
Official
Dear Michelle 

We thank you for bringing this to our attention and regret any delays experienced. Our Resolution Manager will revert with an update. 

Kind regards

Client Service Support