BM
Bakang M

1 reviews | Active since May 2016

06 Jun 2016, 09:01

unsolve matter

<p>nedbank made a huge mistake by not block my card on the 24th of april which was on sunday the lady just replaced my card and not blocked the old one and still didnt change the pin as i requested. on the 25 of april the was card ***** that happended on my old card all the money went off. i went to the bank asked what just happened the said the will investigate it after the investigation they blame me for not come on the 24th which i was there please help</p>

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Replies (1)
Nedbank
Nedbank's reply06 Jun 2016, 10:23
Official

Dear Frank,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team