Unserious Bank

I am writing to express my extreme frustration and disappointment with the service I have received from Nedbank.

I was requested to re-FICA my account, which I completed as instructed. However, it has now been over a week and my account remains restricted with no clear communication or resolution.

This situation has had serious consequences. My car debit order, which runs from this account, has been bouncing despite sufficient funds being available. As a result, I am now being contacted by my finance provider for missed payments.

This delay has caused me financial prejudice, as I am now exposed to penalty fees, reputational harm with my finance provider, and potential negative impact on my credit record — all due to no fault of my own.

It is unacceptable that such a critical process is handled without urgency, especially when it directly impacts a client’s financial standing.

I request immediate intervention to resolve this matter and to ensure that I am not held liable for any costs or damages arising from this delay.

I will be reconsidering my relationship with Nedbank once this matter is resolved.