Unsecured internet banking - not assisting with ***** - protecting *********

Every time this bank lets me down I promised myself to find a new bank. I then don't follow through. That mistake has now cost me R114 000. Yesterday between 16:00 and 18:00 the money was transferred to another Nedbank account - a beneficiary I didn't add. It took me over 40mins to get through to the call centre. From then on it has been an absolute nightmare. Nedbank is just not willing to assist or try and recover the funds. The funds are sitting in a Standard bank Luna account. That means they know where the money is and who has it. Now at 11:26 I am told by Luna they have not been contacted by either Nedbank or Standard bank. If Nedbank had acted swiftly the money could at least been held while the investigation went on. They have done absolutely nothing. The loss of R114 000 will mean the end of a 12 year old business. Due to lack of security and lack of support by Nedbank