HG
Hannes G

1 reviews | Active since Mar 2009

29 Jun 2015, 13:29

************ Practices / Policies

On 25th of June Nedbank has debited my account with 3011.67 without warning. Inquiring at the branch I was told it was for my arrears Nedbank loan account. <br> <br> I understand that according to your T&C's that you may without notice debit my account for amounts owed to the bank for whatever reason, however I find this very unsavory since I have not budgeted for it and as such Nedbank has now left me in a pickle as I have no funds left for the rest of the month to care for my wife and children etc.<br> Over and above this ************ practice, they have now bounced ALL my other debit orders, upon which now they also have the audacity to charge me unpaid fees for as well, due to their own doing. I did my part to satisfy my debit orders so why must I now pay unpaid fees? More ************ practices!<br> <br> Not trying to be a harda ss here, I just expect to be treated with dignity and I need to be able to ensure the well-being of my family and to do that I must be able to budget accordingly.<br> <br> I am sure we can work this out amicably. I can also act in ************ ways like the bank and move my accounts if need be so please let's not ruin this perfect banking relationship we've had to date

0
Replies (1)
Nedbank
Nedbank's reply29 Jun 2015, 13:40
Official
Hello disgrunt,

Thank you for raising your concerns with us. We are looking into your complaint and appreciate your patience in this regard.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team