Unsatisfied with requesting SAP Dreyer 44 document

Unsatisfied with requesting SAP Dreyer 44 documents from a Nedbank system. I am requesting documents for a long time regarding a problem on the bond statements. Every time i request the SAP Dreyer 44 and the loan agreements documents the bank cut me off. Nedbank home loans have advised there is no portion missing or destroyed as alleged. And then, we regret that the loan agreement documents have either been misplaced or cannot be trace. What kind of respons is that.<br> I demand all the SAP Dreyer 44 documents from the Nedbank system. The document are available on the Nedbank system. I have seen the documents at a Nedbank branch. The problem are the person who printed the documents noted something on the system that troubled him. He mumbled \my best advice